Privacy Policy

Last Updated: January 10, 2026

1. Introduction

Welcome to Ulvared ("we", "our", "us"). This Privacy Policy explains how Ulvared, operated by Ulvared Digital Ltd., registered in Dhaka, Bangladesh, collects, uses, discloses, and safeguards your personal information when you visit our website ulvared.com or make a purchase from us.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We may collect the following categories of personal information:

Identity Information: Name, username, date of birth.
Contact Information: Email address, phone number, billing and delivery address.
Financial Information: Payment method details processed securely through our payment partners (we do not store full card numbers).
Transaction Data: Details of products purchased, order history, and transaction amounts.
Technical Data: IP address, browser type, operating system, referral URLs, pages visited, and cookies.
Marketing Data: Your preferences for receiving marketing communications from us.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders, including delivering digital keys.
To manage your account and provide customer support.
To send transactional emails (order confirmations, activation keys, receipts).
To send marketing emails and promotions where you have opted in.
To improve our website and personalise your experience.
To detect and prevent fraud and security incidents.
To comply with legal obligations under Bangladeshi law.

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (order fulfilment), legitimate interests (fraud prevention, website improvement), consent (marketing communications), and legal obligation.

5. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

Payment processors (bKash, Nagad, Stripe) for transaction processing.
Email delivery providers for order communications.
Analytics providers (anonymised data only).
Law enforcement agencies when required by law.

6. Data Retention

We retain your personal data for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and enforce our agreements. Transaction records are kept for 7 years per Bangladeshi financial regulations.

7. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at supp@ulvared.com. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies to enhance your experience. Please see our Cookie Policy for detailed information.

9. Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

13. Contact

For any privacy-related questions or concerns, please contact:
Ulvared Digital Ltd.
42 Mirpur Road, Dhanmondi, Dhaka-1209, Bangladesh
Email: supp@ulvared.com
Phone: +880 1712-345678